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Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Certified Phone Solutions. The collective work includes works that are licensed to Certified Phone Solutions. Copyright 2003, Certified Phone Solutions ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Certified Phone Solutions or purchasing Certified Phone Solutions products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Certified Phone Solutions or to purchase Certified Phone Solutions products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Certified Phone Solutions. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of Certified Phone Solutions used in the site are trademarks or registered trademarks of Certified Phone Solutions

Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Certified Phone Solutions disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Certified Phone Solutions does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Certified Phone Solutions does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability
Certified Phone Solutions shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Certified Phone Solutions has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a Certified Phone Solutions product is mistakenly listed at an incorrect price, Certified Phone Solutions reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Certified Phone Solutions reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Certified Phone Solutions shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Certified Phone Solutions without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Certified Phone Solutions may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Certified Phone Solutions.

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Certified Phone Solutions products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Certified Phone Solutions products) must be commenced within one (1) year after the claim or cause of action arises. Certified Phone Solutions's failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Certified Phone Solutions may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Certified Phone Solutions or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer
Certified Phone Solutions does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Certified Phone Solutions is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Certified Phone Solutions reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Certified Phone Solutions in its sole discretion.

You agree to indemnify, defend, and hold harmless Certified Phone Solutions, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Certified Phone Solutions may link to sites operated by third parties. However, even if the third party is affiliated with Certified Phone Solutions, Certified Phone Solutions has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Certified Phone Solutions. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Certified Phone Solutions seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Defective Equipment Exchange
certifiedphonesolutions.com will replace defective equipment within 30 days from the date of your purchase. Upon receipt and inspection of your returned equipment a replacement will be shipped back to you. Normal turn-around time is approximately 5 business days. For faster processing a new order may be placed for the same item and paid in full. Upon receipt of your returned equipment full credit will be issued to your account (including shipping).

Return Policy
If, for any reason (except defective equipment which will be replaced or other items which are not returnable - see below) you return all or part of your equipment ordered from certifiedphonesolutions.com within 30 days of your purchase you will be charged a restocking fee of 20% of the purchase price or $10.00 (whichever is greater). Restocking fees are charged to offset actual costs of repackaging, restocking & administration incurred. If you purchase a different system or other like equipment (of equal or greater value) your restocking fee will be reduced to 5% of the purchase price or $10.00 (whichever is greater). Under no circumstances will credit be issued after the 30 day return period.

Not Returnable:
We do not accept returns on headsets, intercoms, phones, cables, connectors or other electronics that have been opened and or the factory seal has been broken. Once the product packaging is opened and or factory seal is broken the product is considered to be used and cannot be returned to sell to another customer. We have a strict policy on this due to headsets being a wearable item and other electronics that can be scratched or marked very easily making them not resale-able. We warranty all manufacture defects or shipping damages on all orders by replacing the products. If you have questions on a product, functionality or application please contact us before placing your order to insure your requirements are met.

Shipping Charges:
A minimum shipping charge of $7.50 or actual shipping charges (whichever is greater) will be charged for all returned equipment.

Refused Packages:
The standard restocking fee (20%) will be reduced to 10% plus shipping costs for all orders shipped and refused when delivery is attempted.

Return Merchandise Authorization (RMA)
All equipment returned to certifiedphonesolutions.com will require an RMA number. To receive an RMA number Click Here to contact customer service. Please describe the reason for requesting an RMA and if you would like an exchange. Upon receipt of your request an RMA number will be generated and emailed to you.

Please return your item(s) to our warehouse at the address listed in your email. Package your return (including the manufacturer's original box) in a separate shipping box. All original packaging, literature, etc. must be included with your return undamaged, unopened or written on. Write your RMA number on the outside shipping box (do NOT mark on the manufacturer's original box). Your RMA number MUST be clearly visible on the outside of your package or the package will be refused. For your protection and security be sure to use a carrier that will provide a tracking number.